Faculty & Staff
Academic Continuity Plan
Request a Centra Event
IDDL Course Support
3120 Torgersen (0445)
Blacksburg, VA 24061
University Gateway Center
902 Prices Fork Rd,
Mail Code (0392)
Blacksburg, VA 24061
For assistance not covered by these FAQ, see our list of
How can I make my class more accessible through tools such as
The Lucky 13?
Can I use Centra on a Mac?
Can I use Windows Vista with Centra?
Centra Playback Does Not Work
During a live session, my graphics take forever to download. I can tell others can see what the instructor is looking at by what they say, but I can't see anything.
How can I check my system to determine if it will work with Centra?
How can I view Centra sessions that have already occurred?
How do I get a Centra account so that I can participate in the Centra sessions for my Virginia Tech online class?
How do I install Centra on my PC computer?
How do I request a Centra meeting time for my class group work assignment?
I lost my VT PID and Password, how will I connect to Centra and who do I contact?
I'm in session and suddenly I can't hear anyone speaking anymore. The yellow equalizer bar tells me that they are speaking but I can't hear them.
When I click "Attend", instead of the automatic download, I get a dialog box "Could not execute applications.rendezvous.client.Applicatio The system cannot find the file specified". Is there another way to get the client software?
When I click "Attend", instead of the automatic download, I get a dialog box "You have chosen to download - Attend.jhtml from location "centra.iddl.vt.edu". Is there another way to get the client software?
When I click on attend it brings me to a page that has the Virginia Tech heading but no content on the page.
While running Centra "System Check" my browser passes, but when it runs the network check the check just stops and gives no indication of whether it passed or failed.
Why am I having trouble attending events when I use Netscape?
Why can I hear everyone speaking but they can't hear me?
Why can't I get Centra to function at work?
Why is the audio so choppy in session? I'm losing several words from each sentence.
How can I get help developing and teaching a distance learning course?
How can I get more information about distance learning at Virginia Tech?
What is distance learning?
How do distance learning courses compare with face-to-face courses in terms of quality of instruction?
How do I do my course evaluations if I am teaching a videoconferencing class?
How do I do my course evaluations if I am teaching an online class?
How do I get the results of my course evaluations?
I would like my students to have their exams proctored.
Is there any way to get books and articles from the library without coming to Blacksburg?
Is there someone at the Library who can help me find what I need?
Why am I denied access to use some library materials such as online databases?
I cannot open a PDF file because I receive the following error: File does not begin with '%PDF-'. How can I view this PDF?
I have the most recent player but the video is garbled and erratic.
I have the most recent player but RealPlayer freezes when I try to play the video.
I have the newest player but all I get is a black screen when I try to play the video.
I have the newest RealPlayer but it just buffers continuously without ever starting the video.
Why do I receive a "Cannot connect to server", "Connection to proxy server could not be established" error, or similar error?
Why does the presentation stop midway through?
Scheduling Distance Learning Courses
How do I request scheduling for a videoconferencing classroom?
I need a videoconferencing classroom for a special event, not a whole course for a whole term.
I submitted a request for a videoconferencing classroom, but I need to make a change. What do I do?
Who is responsible for submitting requests for videoconferencing classrooms?
I need some software for my course. Where do I go?
Is there someone who can help me learn how to use the software I want to use in my course?
My students aren't getting some emails or course announcements.
My students can't get access to some of the Library's services.
My students think my online class will be easier than a face-to-face class. How can I make sure they are better informed before they enroll?
Who do my students call if they don't have a Virginia Tech PID?
Who do my students contact if they have hardware problems?
Windows Media Player
My Windows Media Player v 7.1 won't play on my Windows NT 4.0 or Windows 95 machine.
Text is unreadable when I'm viewing lectures with Windows Media Player. How can I fix this?
The video stream freezes. ( I have an NVidia Riva TNT video adapter.)
The video stream images are distorted, fuzzy, and sometimes disappear altogether.
When I try to view a Windows Media stream I get "Visual C++ Run Time Error:Abnormal Program Termination" and the player locks up/freezes/crashes.
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